The business that answers first usually gets the job. Follow Up makes the first response instant and keeps going, by text and email, until the customer replies or books, without anyone having to remember.
A customer calls while your team is on a job. Nobody answers. Five seconds later, they get a text. The conversation continues from there, logged to their contact record, and your team sees it the moment they're free.
Missed-call text back is an automation that sends a text message to any caller whose call goes unanswered, so the lead stays warm instead of calling the next company.
Within minutes. The odds of reaching and qualifying a lead fall sharply after the first few minutes and keep falling by the hour. An automated first response within seconds, followed by a human call as soon as someone is free, is the practical target for a local service business.
Connect every lead source (forms, calls, chat) to a CRM, then build a short sequence that triggers on new leads: instant text, staff notification, and spaced follow-ups by text and email that stop on reply. Add missed-call text back for the phone. That's the core of it; the rest is tuning.
Only if they're written that way. We write sequences in your business's voice, keep them short, and design them so a real person can jump in at any point. The automation handles speed; your team handles the conversation.
Yes. Nothing about how your team writes email changes. The CRM syncs customer conversations to the contact record so the history is visible to everyone who needs it.
Free. About 30 minutes. You get a written summary of what's working, what's leaking, and what we'd fix first, whether or not we work together.
